Frequently Asked Questions
Your payment was securely sent.
Measures like fraud detection, a personalized PIN and the biometrics you use on your device help protect you from unauthorized transactions.Security & Protection
You can start using Facebook Pay on Facebook, Messenger and Instagram with just a few taps: Go to Facebook or Messenger > “Settings” > “Facebook Pay” and add your preferred payment method—credit card, debit card, or PayPal (options dependent on product)—and complete the payment setup. For added security, you have the option to create a PIN or use your device biometrics, and you can do so when making a payment where Facebook Pay is available.
If you already have payment methods on file, those payment methods will be available to use with Facebook Pay immediately.
Facebook Pay is currently rolling out on Facebook and Messenger, and will roll out to Instagram and WhatsApp in the future. Check the availability in your country.
To set up Facebook Pay on Facebook, you need a Facebook account, but you will be able to set up Facebook Pay directly within other apps like Instagram and WhatsApp.
You have an option to set up a PIN (or use your device biometrics) that can be used before a payment is made to add another layer of security.
We use advanced technology to keep payment information secure. Facebook Pay is secured and protected with:
Anti-fraud technology to monitor purchases on our systems and to detect unauthorized activity.
Advanced data storage and encryption for payment card and bank account details.
Notifications when unusual activities on your account are detected.
When checking out on Instagram, people in select countries will now use Facebook Pay for a secure and seamless payment experience. We are rolling out Facebook Pay on Instagram to a small set of people, with the intention to bring this service to more people over time. During this transition, some people will still see Instagram Checkout.
If you don't see Facebook Pay, check back shortly.
We are rolling out Facebook Pay to a small set of countries and apps first, with the intention to bring this service to more people over time.