Frequently Asked Questions

General

How does Facebook Pay work?

Facebook Pay is a seamless and secure way to make payments on Facebook, Messenger and Instagram. Enter your payment card or account information just once and then use Facebook Pay to make purchases, send money or donate within the apps. Add a PIN or use the fingerprint or face ID on your device to secure individual payments. Facebook Pay also lets you view your payment history, manage payment information and access 24-hour chat service for customer support.

Is it secure to make payments with Facebook Pay?

We use advanced technology to keep payment information secure. Facebook Pay is protected with:

  • Anti-fraud technology that monitors purchases on Facebook Pay’s systems to detect unauthorized activity.

  • Advanced data storage and encryption for payment card and bank account details.

  • Notifications that alert you if Facebook Pay detects unusual activity.

  • An option to create a PIN or use the fingerprint or face ID on your device for additional security when sending money or making a payment. Facebook does not receive or store your device’s biometric information.

How do I set up a PIN?

When making a payment with Facebook Pay, you may see an opportunity to set up a PIN (or to use the biometrics on your device) by selecting a 4-digit numeric pass code. This will enable the option to tap in your PIN prior to making a payment.

You can also set up a PIN and make it a requirement for sending payments by going to facebook.com/settings and tapping Facebook Pay and Settings. As part of our commitment to security, we may require PIN verification when certain types of transactions appear as unusual activity.

Do I need to have a Facebook account to use Facebook Pay?

Facebook Pay can be set up on any one of these apps: Facebook, Instagram or Messenger. Simply enter your payment card or account information. Once Facebook Pay is set up, you can connect Facebook Pay across Facebook and Instagram or Messenger and use it where Facebook Pay is available.

Where can I use Facebook Pay?

Facebook Pay can be used on Facebook, Instagram and Messenger.

  • On Facebook, you can use Facebook Pay to shop, buy tickets for events, purchase games or make a donation.

  • On Instagram, you can use Facebook Pay to shop or make donations to charitable or personal fundraisers.

  • On Messenger, you can use Facebook Pay to send money to friends and family.

Facebook Pay may not be available in all payment options on Facebook, Instagram and Messenger. We are continuing to build out functionality so that more people in more places can use Facebook Pay across our apps. Check back here for updates.

How do I set up Facebook Pay?

You can start using Facebook Pay with just a few taps:

  1. Navigate to "Settings" > "Facebook Pay" on mobile or desktop

  2. Add your preferred payment method

  3. The next time you make a payment on our apps, simply use Facebook Pay

How do I set up Facebook Pay to use across apps?

You can set up Facebook Pay on Facebook or Messenger and it will automatically be connected to the two apps. To connect Facebook Pay to Instagram, you must first set up Facebook Pay on Facebook or Messenger, then connect your payment info within Facebook Pay settings:

  • In the Instagram app, go to the Menu > Orders and Payments > Connect Facebook Payment Info

  • In the Facebook app: Go to Settings > Facebook Pay > Connect Facebook Payment Info

Facebook Pay on
Facebook

Where can I use Facebook Pay on Facebook App?

Facebook Pay is available to use when making a donation, purchasing games or event tickets, and sending money or making purchases on Facebook Shop and Marketplace. Facebook Pay is only available with merchants where secure checkout on Facebook is noted. It is not available for all shopping transactions on Shop and Marketplace.

How do I buy something on Facebook Shop or Marketplace?

On the Facebook menu, tap Shop. Facebook Pay is available to use with merchants selling on Facebook. These merchants will show a message: Secure checkout on Facebook.

How do I donate to a fundraiser or charitable organization on Facebook?

You can donate from a person’s post or directly from a Facebook fundraiser or a charitable organization’s page on Facebook:

  1. Tap Donate on the post.

  2. Enter the amount you'd like to donate

  3. Select a payment method or enter your payment account information.

  4. Tap Donate.

How do I pay for gaming purchases on Facebook?

To make an in-game purchase, pay for Stars or fan subscriptions:

Purchasing on a desktop

  1. Select Add New Card to add your credit or debit card to Facebook Pay

  2. You'll then be prompted to enter your payment method

  3. Click Buy to complete

Purchasing on a mobile device

  • You can use a credit or debit card connected to your Apple or Google Play Store account as a payment method. Keep in mind, you will not be able to update your payment settings through Facebook Pay. Please visit the Apple or Google Play Store directly to update your payment method or account settings. We are working to bring Facebook Pay to more experiences overtime.

How do I connect Facebook Pay from Facebook to Instagram?

To connect Facebook Pay to Instagram, you must first set up Facebook Pay on Facebook or Messenger, then connect your payment info within Facebook Pay settings:

  • In the Facebook app: Go to Settings > Facebook Pay > Connect Facebook Payment Info

  • In the Instagram app: Go to Menu > Orders and Payments > Connect Facebook Payment Info

Facebook Pay on
Instagram

How does Facebook Pay work with checkout on Instagram?

When checking out on Instagram in the US, you will now use Facebook Pay for a secure and seamless payment experience.

How do I use Facebook Pay to buy something on Instagram?

You can buy products with Facebook Pay on Instagram by using checkout on Instagram if the product page shows Buy on Instagram and Add to Cart or Buy Now. For product pages showing View on Website, your purchase will be completed on the seller’s website. Facebook Pay is currently not available on these seller’s websites. Learn more about which products can be bought on Instagram.

If you are ready to buy a single product from a seller, you can tap Buy Now to proceed to checkout and complete your purchase with Facebook Pay. If you want to save a product to buy later or save multiple items from the same seller to buy together, you can add these products to your Cart or save them to your Wishlist.

How do I donate to a personal fundraiser on Instagram?

To donate with Facebook Pay to a personal fundraiser on the Instagram app:

  1. Tap Donate on the personal fundraiser you want to donate to.

  2. Enter the amount you would like to donate, then tap Next.

  3. Enter your contact info, then tap Next in the top right.

  4. Enter your payment method, then tap Next in the top right.

  5. Choose your donation visibility. The person who started the fundraiser will always see how much you donated, but other people will only see what you choose to make public.

  6. Tap Donate.

What payment methods can I use with Facebook Pay to buy or donate on Instagram?

You can use a credit or debit card or a PayPal account to make donations or buy products on Instagram. Keep in mind that Facebook Pay is available only to posts that show Buy on Instagram and Add to Cart on the product page.

Where can I get support if I have issues with my Facebook Pay transaction on Instagram?

Support for purchases or donations made on Instagram using Facebook Pay can be accessed the following ways:

  • Tap on the menu icon > Orders and Payments > Support & Help.

  • Tap on the 3 horizontal lines at the top of the screen on Profile > Orders and Payments > select specific order to access > Get help with your order

  • For general questions, you can also visit the Help Center for Instagram Checkout.

When and where is live chat support available for Instagram transactions?

Live chat customer support is available to customers who make shopping purchases on Instagram with Facebook Pay. Chat support is available in the US in English 24 hours a day, 7 days a week.

What is the benefit of connecting payment info from Facebook across Instagram?

For a faster checkout with Facebook Pay, you have the option to connect your payment account information from Facebook to Instagram without re-entering it. You can also view your payment history, manage payment methods and update your settings across apps, all in one place.

If I set up Facebook Pay on Instagram in the US, can I connect it to Facebook?

The ability to set up Facebook Pay on one app and connect it to another is only available in the US when you set up Facebook Pay on Facebook or Messenger. We are continuing to build out functionality for more people in more places to connect Facebook Pay across our apps. Check back here for updates, and visit the Instagram Help Center for more information.

Facebook Pay on
Messenger

How do I use Facebook Pay to send or receive money on Messenger?

To send money:

  1. Start a message with the person you want to send money to.

  2. Tap

    then

    and enter the amount you want to send.

  3. Tap Pay or tap Next if you haven't added a debit card or PayPal to your account and follow the onscreen instructions.

To receive money:

If you've already added a debit card or PayPal to Facebook Pay, money sent to you is automatically accepted. You do not need to take any action.

If you do not have a payment method added, you’ll need to add a debit card or PayPal to Facebook Pay

  1. From the Messenger homepage, open the conversation containing the payment.

  2. Tap Add Debit Card and follow the onscreen instructions.

Keep in mind your bank may take up to 3 business days to make the money available to you.

Is there a fee to use Facebook Pay in Messenger?

No, Facebook won't charge you to send or receive money in Messenger. This feature is free for everyone to send money to friends and family.

How long does it take to receive money in Messenger?

Once you've added a payment method to your account, money is transferred right away, but your bank may take up to 3 business days to make it available to you. If you've received money but it hasn't appeared in your account after 3-5 business days, try contacting your bank by calling the number on the back of your payment card or reaching out to PayPal support.

What payment methods can I use in Messenger?

You can send or receive money in Messenger using a bank-issued Visa or Mastercard debit card or PayPal account.

Visit the Messenger Help Center for more information.

Facebook Pay on
Portal

How do I use Facebook Pay on Portal?

Facebook Pay is the way to pay on Portal. When you make a purchase from portal.facebook.com you can add your payment method to Facebook Pay, or if you’ve already set up Facebook Pay on Facebook app, you won't have to re-enter your information.

What payment method can I use to buy a Portal?

With Facebook Pay on Portal, you can choose to pay with Visa, Mastercard, American Express, Discover or PayPal.