Frequently Asked Questions
Your payment was securely sent.
Measures like fraud detection, a personalized PIN and the biometrics you use on your device help protect you from unauthorized transactions.Security & Protection
Facebook Pay is a seamless and secure way to make payments on Facebook, Instagram, Messenger, and WhatsApp. Enter your payment card or account information once and then use Facebook Pay to make purchases, send money or donate within the apps. A PIN or biometrics can be added to secure individual payments. Facebook Pay is also a way to view payment history, manage payment information and access customer support.
Today, Facebook Pay is rolling out in Canada on Facebook; Facebook Pay will continue to roll out to other apps and countries with the intention of bringing this service to more people over time.
In Canada, you can start using Facebook Pay on Facebook with just a few taps: Go to Facebook > “Settings” > “Facebook Pay” and add your preferred payment method—credit card, debit card, or PayPal (options dependent on product)—and complete the payment setup. For added security, you will have the option to create a PIN or use your device biometrics, and you can do so when making a payment where Facebook Pay is available.
If you already have payment methods on file, those payment methods will be available to use with Facebook Pay immediately.
Facebook Pay will continue to roll out to other apps and countries with the intention of bringing this service to more people over time.
Facebook Pay is a service offered by the Facebook Company. The service is currently rolling out in Canada on Facebook; Facebook Pay will continue to roll out to other apps and countries with the intention of bringing this service to more people over time.
Facebook Pay is currently rolling out on Facebook. In the future, when Facebook Pay is available on Messenger, WhatsApp and Instagram, you will not need a Facebook account and can set-up Facebook Pay directly within each app.
You have an option to set up a PIN (or use your device biometrics) that can be used before a payment is made to add another layer of security.
We use advanced technology to keep payment information secure. Facebook Pay is secured and protected with:
Anti-fraud technology which monitors purchases on our systems to detect unauthorized activity.
Advanced data storage and encryption for payment card and bank account details.
Notifications when unusual activities on your account are detected.
If you don't see Facebook Pay, check back shortly.
We are rolling out Facebook Pay to a small set of countries and apps first, with the intention to bring this service to more people over time.